PyrotechnicsFireChat
The AI that picks up the phone.
FireChat is an omnichannel, voice-first agentic AI platform for mid-market and enterprise teams across Southeast Asia. Natural conversation, region-friendly accents, real actions through your existing systems.
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Product
FireChat goes beyond chat. It answers calls, books appointments, files tickets, looks up customer records, and hands off to a human when needed — across phone, web, and messaging.
- Voice AI — real-time streaming with barge-in interruptibility, tuned for SEA accents and code-switching.
- Omnichannel messaging — one agent across voice, WhatsApp, and web chat with shared session context.
- Agentic actions — calls into CRM, calendar, and ticketing APIs to complete the request, not just describe it.
Solutions
Vertical-tuned playbooks for the industries with the highest call volume:
- Clinics & Healthcare — appointments, patient enquiries, reminders
- Logistics & Delivery — parcel tracking, rescheduling, exceptions
- F&B & Retail — reservations, store hours, menus, order status
- Property Agencies — lead qualification, viewing scheduling, follow-ups
- Education Centres — enrolment queries, parent support, fee reminders
- BPO & Call Centers — inbound automation, agent-assist, call summaries
Speech Engine
Our own ASR and TTS models, engineered for efficiency and tuned for Southeast Asian voices — English, Bahasa Indonesia, Bahasa Malaysia, Mandarin, Tamil, Tagalog, Thai, Vietnamese, plus Singlish / Manglish code-switching. When a workload calls for a specific third-party endpoint, it's fully interchangeable.
Integrations
First-class, low-context plugins for the systems you already run, plus open-standards interop (including MCP). Channel connectors for phone (SIP), WhatsApp Business, Telegram, web embed, and workplace channels (Slack, Microsoft Teams). LLM backend is fully interchangeable.
Pricing
- Self-Hosted License — annual licensing for FireChat in your own infrastructure, on commodity GPUs.
- Managed Cloud — FireChat-hosted. Pay per voice minute, linear pricing, no tier cliffs.
- Support & SLAs — enterprise support, onboarding, and SLA guarantees layered on either deployment.
Trust & Security
Sovereign by perimeter — voice, transcripts and PII stay inside your infrastructure on the on-prem deployment. PDPA-aware by default. Scoped credentials and knowledge per agent — no super-AI with the union of every permission.
Company
Pyrotechnics is the team behind FireChat. Voice AI engineered for the accents, telephony stacks, and operating budgets the region actually runs on.
Contact: hello@pyrotechnics.io
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