Pyrotechnics · FireChat
For clinics & healthcare
Patient calls, handled end to end.
FireChat answers your clinic line, checks the live schedule, books or moves the appointment and sends the confirmation, all while the patient is still on the call. Your team stays with the patients in the room.
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One call, start to finish
Caller wants to be seen today:
- Checks open slots for the right doctor and visit type (Clinic schedule)
- Confirms the subsidy schemes your clinic accepts (Clinic policy)
- Reads the slot back, then books it (Calendar)
- Sends the confirmation and logs a call summary (WhatsApp · Clinic system)
During the call
Book, move or cancel
Finds the next suitable slot by branch, doctor and visit type, reads the details back, and writes it straight into your schedule.
Returning patients
Pulls up a caller's upcoming appointments, but only after their name or phone number matches what's on record.
Clinic questions
Hours, branches, screenings, vaccinations and accepted schemes such as CHAS and Healthier SG, answered from your own clinic information.
Calls about symptoms
Routes the caller to the right level of care, routine, same-day, or 995, using your clinic's approved wording. It never diagnoses.
Rules it follows
- Never diagnoses or prescribes. It routes, using wording your clinic approves.
- Tells callers with emergency symptoms to call 995 straight away.
- Checks identity against the booking record before sharing or cancelling anything.
- Reads every booking back before it confirms.
- Hands the call to your staff whenever a person is needed.
Set up around your business
Branches, hours and closures, Appointment types and durations, Same-day and follow-up slot rules, Accepted subsidy schemes, Your triage and escalation wording, WhatsApp confirmations.
FireChat in other industries: Education · Property · Logistics · Retail
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