Pyrotechnics · FireChat
For retailers
Store and order calls, sorted on the spot.
FireChat answers shoppers' calls about stock, store hours and orders. It checks your systems live, updates the order when plans change, and passes the tricky cases to your team with the details already captured.
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One call, start to finish
Shopper asks if their order is ready:
- Finds the order (Order system)
- Checks if it is ready for collection (Store ops)
- Moves the delivery or switches it to pickup (Order system)
- Confirms with the shopper and logs the call (WhatsApp · CRM)
During the call
Stock and stores
Checks stock at a specific branch, and gives opening hours for each outlet, public holidays included.
Orders
Tracks orders, confirms click-and-collect readiness, and reschedules deliveries in your system.
Returns and issues
Explains your return policy and logs wrong, damaged or missing items for your team to resolve.
Paying
Explains payment options such as PayNow, NETS and instalment plans, the way your store offers them.
Rules it follows
- Confirms order numbers and contact details before it acts.
- Never promises refunds, delivery dates or stock on your behalf.
- Gives return-policy guidance and leaves the decision to your team.
- Points unresolved issues to your own customer service first.
Set up around your business
Branches and opening hours, Public-holiday schedules, Stock lookups by branch, Order and pickup statuses, Return-policy wording, Payment and instalment options.
FireChat in other industries: Clinics · Education · Property · Logistics
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